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Repairs & Maintenance – Who’s Responsible for what?

Saturday 21 Oct 2017


While landlords will generally be responsible for both urgent and non-urgent repairs, any accidental damage caused by the tenant is the tenant's responsibility, so if you have broken

a window or put a hole in the wall , that's on you, you must inform your property manager straight away and they will find someone to help you.  

We've prepared a table of various maintenance issues and whether it's something you'll need to handle yourself or whether the landlord needs to take it on:


Urgent Repair – Landlords responsibility

General Repair – Landlords Responsibility

Tenant’s Responsibility

Electricity/Gas/Water supply, including leaks or major faults

Broken appliances eg. Dishwasher

Accidental damage eg. Stains on carpets

Blocked or broken toilets

Water damage caused by burst pipe

Nails or hooks put in the wall without permission

Unsafe lifts/staircases/balconies

Loose or cracked tiles or floorboards

Damage caused by pets

Major flood damage or damage from fallen tree on powerlines

Loose or broken fittings such as door handles, blinds, shower door rollers or curtains

Excessive marks on walls

Any holes in roof

Taps, tap washers or shower heads that are dripping

Any mould or soap scum issues in a bathroom caused by lack of cleaning



Don’t forget when maintenance issues do arise, head to our website and log all maintenance through the tenant forms to notify your property manager immediately.