While landlords will generally be responsible for both urgent and non-urgent repairs, any accidental damage caused by the tenant is the tenant’s responsibility, so if you have broken
a window or put a hole in the wall , that’s on you, you must inform your property manager straight away and they will find someone to help you.
We’ve prepared a table of various maintenance issues and whether it’s something you’ll need to handle yourself or whether the landlord needs to take it on:
| Urgent Repair – Landlords responsibility | General Repair – Landlords Responsibility | Tenant’s Responsibility |
| Electricity/Gas/Water supply, including leaks or major faults | Broken appliances eg. Dishwasher | Accidental damage eg. Stains on carpets |
| Blocked or broken toilets | Water damage caused by burst pipe | Nails or hooks put in the wall without permission |
| Unsafe lifts/staircases/balconies | Loose or cracked tiles or floorboards | Damage caused by pets |
| Major flood damage or damage from fallen tree on powerlines | Loose or broken fittings such as door handles, blinds, shower door rollers or curtains | Excessive marks on walls |
| Any holes in roof | Taps, tap washers or shower heads that are dripping | Any mould or soap scum issues in a bathroom caused by lack of cleaning |
Don’t forget when maintenance issues do arise, head to our website and log all maintenance through the tenant forms to notify your property manager immediately.