While landlords will generally be responsible for both urgent and non-urgent repairs, any accidental damage caused by the tenant is the tenant’s responsibility, so if you have broken
a window or put a hole in the wall , that’s on you, you must inform your property manager straight away and they will find someone to help you.
We’ve prepared a table of various maintenance issues and whether it’s something you’ll need to handle yourself or whether the landlord needs to take it on:
|Urgent Repair – Landlords responsibility||General Repair – Landlords Responsibility||Tenant’s Responsibility|
|Electricity/Gas/Water supply, including leaks or major faults||Broken appliances eg. Dishwasher||Accidental damage eg. Stains on carpets|
|Blocked or broken toilets||Water damage caused by burst pipe||Nails or hooks put in the wall without permission|
|Unsafe lifts/staircases/balconies||Loose or cracked tiles or floorboards||Damage caused by pets|
|Major flood damage or damage from fallen tree on powerlines||Loose or broken fittings such as door handles, blinds, shower door rollers or curtains||Excessive marks on walls|
|Any holes in roof||Taps, tap washers or shower heads that are dripping||Any mould or soap scum issues in a bathroom caused by lack of cleaning|
Don’t forget when maintenance issues do arise, head to our website and log all maintenance through the tenant forms to notify your property manager immediately.